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1. What is the difference between a “free ink roller” and a traditional ballpoint pen?
Free ink rollers offer a smooth, vivid writing experience, delivering ink with more precision and control than a traditional ballpoint pen. A free ink roller pen has ink that is usually visible to the user through a window. Since free ink is thinner than ballpoint pen ink and is delivered through a unique writing system, free ink rollers need to be treated with a little extra care to ensure the best writing performance.
2. What is the proper way to store my BIC Triumph Roller when not in use?
When not in use we recommend that you securely cap your pen.
3. What could cause my BIC Triumph Roller to leak?
To ensure the best performance from any free ink roller-type pen, do not vigorously shake, twirl or tap the pen on a hard surface. Since free ink is much thinner than regular ballpoint pen ink and is delivered through a unique writing system, free ink rollers are more prone to leak as a result of these harsh behaviors. Always be sure that your BIC Triumph Roller is securely capped when not in use. Be sure the refill cartridge is fully tightened into the barrel before each use.
Also, exposure to extreme temperatures, such as being left in a car during the summer months, or extreme changes in air pressure such as in an airplane can cause roller/free ink pens to leak. If using these pens on an airplane, take the cap off with the tip facing upwards. This equalizes the pressure in the pen by allowing air into the chamber.
4. How do I remove a roller or gel ink stain from clothing or other surfaces?
Important: A word of caution before trying any of the methods suggested: some surfaces and fabrics may be damaged by the all-purpose cleaners. If in doubt, test on a "hidden" area first and follow the manufacturer's directions.
If the ink is on clothing, saturate the item with the all-purpose cleaner. Be sure to place an absorbent paper towel or rag under the stain to catch the excess ink. You then need to blot the stain with a rag. Repeat this process until the stain is removed, then launder as usual.
If the ink is on anything other than clothing, spray the all-purpose cleaner directly on the stain and then wipe off with a clean paper towel or rag. You might need to do this a few times depending on the size of the stain.
5. Where can I purchase BIC Triumph Roller or Retractable Gel pens?
BIC Triumph Roller and Retractable Gel pens are available at your independent office products reseller and other fine retailers near you. Please visit our Where to Find
page for specific retailer locations.
6. Where can I purchase refills for my BIC Triumph Roller or Triumph Retractable Gel?
7. How do I refill my BIC Triumph Roller?
TO REFILL: Unscrew empty writing cartridge from barrel and discard. Screw in the new cartridge and remove the protective top cap. IMPORTANT: Be sure the new cartridge is fully tightened into the barrel to ensure optimal performance.
8. How do I refill my BIC Triumph Retractable Gel?
TO REFILL: Unscrew nose cone from barrel of pen. Remove spring and set aside. Remove empty cartridge from barrel and discard. Insert new cartridge into barrel. Slide spring through new ink cartridge. Screw nose cone to barrel.
9. What is document washing?
Common household solvents can be used to literally “wash” away the writing ink that appears on checks, prescriptions or other important documents. This enables others to rewrite these documents, usually for fraudulent purposes.
10. How can BIC Triumph Retractable Gel pens help secure my important documents?
BIC Triumph Retractable 0.7mm and 0.5mm point Gel pens contain secure gel ink which is water-resistant, light resistant and eraser-resistant to help protect and secure your documents.
The gel ink in BIC Triumph 537RT and 730RT Retractable 0.7mm and 0.5mm point pens adheres to ISO 14145-1 & 14145-2 standards. These include tests for the resistance of light, water, eraser, ethanol, bleaching, hydrochloric acid, ammonium hydroxide and acetone.
11. What is the BIC Performance Policy?
The BIC Performance Policy states: “If you are not satisfied with the performance of this product, please return it to BIC and we will gladly replace it at no cost to you.”
Therefore, if you are not satisfied with any BIC product, please return the product to us and we will replace it for you.
|U.S. consumers please
send it to:
Attn: Consumer Affairs
One BIC Way, Suite 1
Shelton, CT 06484-6299
|Canadian consumers please send it to:
155 Oakdale Road
Downsview, Ontario M3N 1W2